Best Price Guarantee
The customer deserves the fairest and best price!
With our "Best Price Guarantee", Interlaken Tourism will be offering our guests the best and most up to date prices every day. And if you find a better offer on the internet, we will refund you the difference in full.
- You have an existing reservation with Interlaken Tourism
- You are comparing like with like:
- The competing offer relates to the same period
- It can be booked online
- It relates to the same hotel
- It relates to the same room category
- It relates to the same days of arrival and departure
- Prices on request must be confirmed by the third-party
- You must provide evidence of the lower offer within 24 hours after booking.
- We require the following information:
- Send us an email with the following information to email@example.com
- Include the reservation number of your booking through Interlaken Tourism
- Provide a screen print of the web page with the listing of the cheaper offer.
- This should clearly show:
- Detailed price list
- Room type
- Occupancy type
- Date of stay
- Services included in the price
- Date and time of the comparison
- The URL of the web page (e.g. www.interlaken.ch)
- PLEASE NOTE: Do NOT book the competing offer!
The following cannot be considered
- Reservations made on web pages where the hotel the booking is made for is only displayed after the booking has been made
- Hotel accommodation as part of holiday packages
- Special prices for hotel accommodation in the form of promotions, bonus or loyalty offers, travel agent’s prices, media prices, employee offers or similar special offers
- Non-published prices for hotel accommodation
- Evidence that does not meet the above criteria or that contains mistakes
- Falsified evidence of cheaper deals
- Evidence that cannot be confirmed by the staff at Interlaken Tourism
- Offers on the website of the hotel itself
Interlaken Tourism reserves the right to change, add to, suspend or terminate the "Best Price Guarantee" conditions at any time, without advising guests in advance. Existing bookings are guaranteed our low price guarantee.